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Probably they do things in a certain order, e.g., checking the references after they check other things.

I rented an apartment recently, and it was a frustrating process, even though this is a high-vacancy area with immediate occupancy. Low-vacancy towns might have wait times (e.g., apply now, move in 4 months from now). If that's the case, maybe they're in no hurry to process the application.

If they "forgot" to check their email, maybe they're just inefficient. A lot of work places are understaffed now because of Covid.

Good luck getting a place. Don't give up!
 
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