Telemarketers' Recordings

Telemarketers' Recordings

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  • 1 Post By searcheagle

This is a discussion on Telemarketers' Recordings within the Trends Forum forums, part of the Topics of Interest category; What's with all the telemarketers wanting to record our voices these days? I just finished speaking with a woman from ...

  1. #1

    Telemarketers' Recordings

    What's with all the telemarketers wanting to record our voices these days?

    I just finished speaking with a woman from my cel phone company. Nice enough sounding person. She called on a "courtesy call" to ask if we wanted to continue on our current cel phone plan or change to another. Before she discussed that with me, however, she informed me that the phone call would be taped to insure quality customer service.

    "No thank you." I replied.

    "All calls are taped, sir" she responded.

    "Well, then, I guess we can't talk." was my answer.

    I simply don't see a sufficient reason for just about anyone and everyone to be recording such telephone calls. At least this one was from a company that I deal with regularly. Some of them have come from others who I do not.
    At any rate, it's my policy to stop speaking when I'm told that the call will be taped. Who knows what they will really do with those tapes??? What guarantee do we have that they will really just be used for customer service?

    None at all.



  2. #2

    I reckon some Japanese businessman pays handsomely for them! ;D

  3. #3

    Quote Originally Posted by Xn18 View Post
    What's with all the telemarketers wanting to record our voices these days?

    I just finished speaking with a woman from my cel phone company. Nice enough sounding person. She called on a "courtesy call" to ask if we wanted to continue on our current cel phone plan or change to another. Before she discussed that with me, however, she informed me that the phone call would be taped to insure quality customer service.

    "No thank you." I replied.

    "All calls are taped, sir" she responded.

    "Well, then, I guess we can't talk." was my answer.

    I simply don't see a sufficient reason for just about anyone and everyone to be recording such telephone calls. At least this one was from a company that I deal with regularly. Some of them have come from others who I do not.
    At any rate, it's my policy to stop speaking when I'm told that the call will be taped. Who knows what they will really do with those tapes??? What guarantee do we have that they will really just be used for customer service?

    None at all.
    It's so that the company can fire bad telemarketers (ah hem "train them") or can use them in the event that the company gets sued to record what actually happens.

    Bad telemarketers can lose their mind and say crazy things.

    What's the big deal with that?

    And good deal finding a company that doesn't record their calls. Every company records some portion of their calls. 99.9% will never be heard by anyone.
    Coldspot thanked this post.

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  5. #4

    Oh no the cell phone company might use it to find information about you that you had already given them!

  6. #5

    With retinal scans, finger prints, breathalyzers, voice recognition, web surf habits, blood samples.... yup...

    pretty soon, they'll clone and replace us... all in the namesake of science!

    and then it'll breed a new generation of identity theft.

  7. #6

    ha, I don't think you'll ever be able to make a phone call to any companies again in that case. whether you make a phone call or send an email, the information has to be recorded so that the company can keep it for their records, in case they need to consult it.

  8. #7

    I can understand that nothing probably happens with the recordings. What I do not understand, is that people are careless about their privacy. In my opinion, no one should get anything from me other than what the government needs to keep me as a citizen, and even here, I am cautious about what they want from me.

    Why should some company know where I live, have a recording of my voice, etc? We are living in a time where everything is connected, and where more and more can be done with your information. I want you to think what could happen with your information, and if there really is a need for others to have it. That is all.

    Of course, this is not just subject to a telemarketing company.


     

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